Remote Operations : for example, applications by mail, internet, etc.

In the case of paper applications, the same process can be followed as above. In the case of telephone applications, the questions can be asked as a part of the account opening process or included in a short CRM questionnaire sent with the confirmation documents such as mandates.

In the case of internet applications, the network version can be incorporated into the on-line application process. The responses can be automatically extracted and processed with the output taken into the usual reporting channels. In the case of larger banks, the network version will be more suitable: the automatic extraction of data from application forms and the passing of the results to a central risk management or compliance unit will result in as little manual processing as possible and the delivery of real time Risk Values information to the risk management and compliance teams at a cost per customer which, in many banks, will be too small to calculate.